Zoho CRM and AI: Is there an MCP server for Zoho CRM?

Zoho CRM is Zoho’s CRM software. If you want an AI assistant such as Claude or ChatGPT to work with leads, contacts and deals, the first question is: is there an MCP server for it?

In short

Yes. Zoho offers four prebuilt MCP servers for Zoho CRM. According to Zoho, you do not need to build, host or maintain them. One of them is read-only. According to Zoho, MCP costs nothing extra, but every call uses API credits of the CRM edition. For Claude there is also a connector provided by Zoho in Anthropic’s directory.

What Zoho offers itself

The four CRM servers. According to the Zoho documentation, the servers are prebuilt. You need no infrastructure of your own to build, host or maintain them. The announcement in the Zoho Community says five servers but lists four. The documentation and the product page say four. They describe the scope of the servers differently from the announcement (the announcement names webhooks and email alerts for workflows, for example). We follow the documentation:

• Data Insights: read-only. Queries through COQL, filtering, sorting and grouping, module and field lists.
• Data Operations: create, read, update and delete records, also in bulk, plus related records and search through COQL.
• Module Customization: create custom modules and fields, change module and field properties, retrieve, change, activate and deactivate layouts.
• Workflow & Process Automation: create, change and list workflow rules and workflow tasks, reorder workflow rules, retrieve workflow configuration.

You install one or several. To allow analysis only, use Data Insights. The Module Customization and Workflow & Process Automation servers change the configuration of the CRM, not only data.

Sign-in and rights. According to Zoho, the first call starts an OAuth flow with sign-in to the Zoho account. All actions run with the rights of the signed-in CRM user.

Cost and limits. The Zoho MCP pricing page states 0 US dollars, with no separate subscription and no extra fee. It says MCP uses the API limits of your existing Zoho edition. The FAQ adds: “As of now, Zoho MCP is free to use”, and Zoho says it will announce a price change in advance. According to the CRM documentation, MCP calls use API credits like normal API calls. The credits page names upper limits per 24 hours: Free 5,000, Standard at most 100,000, Professional at most 3,000,000, Enterprise (and Zoho One) at most 5,000,000 credits. For Ultimate and CRM Plus, the page says “Unlimited”. Credits grow with the number of licences. A call usually costs one credit, some calls cost more, for example five for lead conversion. According to the same page, creating a custom module costs 500 credits and creating a custom field costs 10 credits.

Two offers. Zoho names two offers, and we do not treat them as one. According to Zoho, the CRM servers are built into Zoho CRM. There is also the separate service Zoho MCP, in which you assemble servers from tools of several Zoho products and third-party services. According to an answer in the Zoho Community, the built-in version has no additional features compared with Zoho MCP. We did not determine how many tools Zoho CRM offers through Zoho MCP in total. The changelog names for October 2026, for example, 95 new tools for records, templates and scoring, including delete, and 85 removed tools. So the tool scope keeps changing.

Claude. Zoho describes the setup in Claude Desktop through “Add Custom Connector”. The example addresses there end in zohomcp.in. The Zoho MCP guide also describes connecting as a web connector in claude.ai. Anthropic also lists a Zoho CRM connector marked “Anthropic verified” and “Made by Zoho”, added in March 2026. The page names 41 tools, including Delete_Record, Delete_Records and executeCOQLQuery, and separate addresses for the US, Europe and other regions. Sign-in is required.

ChatGPT. The Zoho MCP guide describes how to create a Zoho MCP server in ChatGPT as a custom app with OAuth. The documentation of the CRM servers does not name ChatGPT. A search names an OpenAI page about a Zoho CRM listing in the ChatGPT directory. openai.com and chatgpt.com blocked our requests, so we could not check it. In the same guide, Zoho describes GitHub Copilot in VS Code. We found nothing at Zoho about Microsoft 365 Copilot. The Microsoft Marketplace lists “Zoho CRM for Copilot” with the publisher Microsoft Corporation, not Zoho.

A REST API. The Zoho CRM API v8 is a REST API with OAuth 2.0. According to the page on multiple data centres, each data centre has its own addresses, for the EU accounts.zoho.eu and www.zohoapis.eu.

AI in the product. According to Zoho, Zoho CRM has the AI Zia, Zia Agents and Smart Prompts. On the page AI-native Zoho CRM, Zoho writes that Smart Prompts use models hosted by Zoho or your own account at ChatGPT, Gemini, Claude, Cohere, Deepseek or SiliconFlow. We did not check which Zia feature is in which edition.

Data region. Zoho’s overview of its data centres names Amsterdam and Dublin for Europe. According to the privacy FAQ, service data of an account in the EU data centre is stored in the EU. In rare cases, staff of the Indian Zoho entity can access it for technical support, according to Zoho without physical transfer of the data out of the EU. The documentation does not say clearly whether the CRM MCP servers run in every data centre: the announcement describes a phased rollout, “soon in all data centers”. The Zoho MCP changelog names the data centres US, EU, IN, AU, JP, CA and SA for Zoho CRM, and the connector at Anthropic has an address on zohomcp.eu.

Contracting party. The terms of service name “the listed Zoho contracting party”. They name Zoho Corporation Private Limited as the trademark owner. The privacy policy names Zoho Corporation BV in Utrecht for enquiries to the data protection officer.

What the community and other vendors offer

junnaisystems/Zoho-CRM-MCP is a free MCP server under the MIT licence. According to its README, it creates, reads, updates and deletes records through OAuth. Its last change is from 7 October 2025. The Zoho addresses are configurable (default zohoapis.com). We did not check whether an account in the EU data centre works with it. We did not run the code.

CDataSoftware/zoho-crm-mcp-server-by-cdata is a local, read-only server. According to its README, it needs a licensed JDBC driver from CData, so it is not a free server in the strict sense.

According to their own pages, commercial services offer their own Zoho CRM connections for AI tools: Zapier, viaSocket, Composio (102 tools according to the page) and Truto (through its product Elaichi). These are not free community servers. The pages do not prove which rights they use in Zoho CRM.

What this means for your company

• The Data Operations server can delete and change data. For analysis only, Data Insights is enough.
• The Module Customization and Workflow & Process Automation servers change the CRM itself. Enable them only on purpose.
• The assistant acts with the rights of the signed-in user. Review roles and permissions in Zoho CRM.
• Every call uses API credits. Check the limit of your edition, especially for Free and Standard.
• If data must stay in the EU, create the account in the EU data centre. Ask Zoho whether the MCP server runs in your data centre.
• What reaches the AI assistant falls under its terms, no longer under Zoho’s.